{"id":1299,"date":"2025-12-09T10:48:18","date_gmt":"2025-12-09T09:48:18","guid":{"rendered":"https:\/\/www.casanovaofficialmuseum.com\/faq\/"},"modified":"2025-12-17T18:58:17","modified_gmt":"2025-12-17T17:58:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/casanova.promoservicebeta.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Find out everything you need to know about admission, concessions, audio guides, accessible spaces, guided tours, and interactive experiences. If you don’t find the answer you’re looking for, our staff will be happy to assist and provide support in planning your visit. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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VENICE ACCESS CONTRIBUTION<\/h2>
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\n Can the museum do it for me?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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No, the contribution must be purchased directly by the visitor.<\/p>\n <\/div>\n <\/div>\n

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\n Where can it be purchased or the exemption requested?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Always online:\ud83d\udc49 https:\/\/cda.veneziaunica.it<\/a><\/p>\n <\/div>\n <\/div>\n

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\n Who is exempt?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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'-Guests staying overnight in an accommodation facility-Residents of the Municipality of Venice-Commuting workers and students-Children under 14-Other categories provided(It is still necessary to register in order to obtain the exemption QR code)<\/p>\n <\/div>\n <\/div>\n

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\n Who has to pay it?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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All visitors aged 14 and over<\/b> who visit Venice for the day without staying overnight.<\/p>\n <\/div>\n <\/div>\n

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\n How much does it cost?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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'-\u20ac5<\/b> if purchased in advance-\u20ac10<\/b> last minute(as per municipal regulations)<\/p>\n <\/div>\n <\/div>\n

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\n When is it required?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Only on the days indicated on the official calendar:\ud83d\udc49 https:\/\/cda.veneziaunica.it<\/a><\/p>\n <\/div>\n <\/div>\n

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\n Do I have to pay the Access Contribution?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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On certain days established by the City Council, anyone who enters Venice without staying overnight<\/b> must purchase the Access Contribution.<\/p>\n <\/div>\n <\/div>\n <\/div><\/div>

MOBILITY IN VENICE<\/h2>
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\n Can I reach the museum by car?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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No, the city center is pedestrian-only.You can reach by car only:'-Piazzale Roma<\/b>-Tronchetto<\/b>From there, you continue on foot or by vaporetto.<\/p>\n <\/div>\n <\/div>\n

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\n Can I get around Venice by bicycle?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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No.The historic center cannot be traveled by bicycle<\/b>, neither by riding it nor by pushing it.<\/p>\n <\/div>\n <\/div>\n <\/div><\/div>

ACCESS AND SERVICES<\/h2>
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\n Is a cloakroom available?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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There is no supervised cloakroom.<\/p>\n <\/div>\n <\/div>\n

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\n Can I take photos or videos?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, without flash and without professional equipment.<\/p>\n <\/div>\n <\/div>\n

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\n Are there restrooms?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, available inside the palace.<\/p>\n <\/div>\n <\/div>\n

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\n Can I bring animals?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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No.Exception: guide dogs<\/b>.<\/p>\n <\/div>\n <\/div>\n

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\n Is the experience suitable for deaf or visually impaired people?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes.The multilingual audio guide, informational panels, and clarity of the route make the visit accessible.<\/p>\n <\/div>\n <\/div>\n

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\n Do you offer tickets for companions?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes. People who require assistance are entitled to a free ticket<\/b> for their companion.<\/p>\n <\/div>\n <\/div>\n

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\n Is the venue accessible?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, Palazzo Zaguri is equipped with elevators and accessible routes<\/b>.<\/p>\n <\/div>\n <\/div>\n

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\n Do we need to arrive at the indicated time?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, punctuality is important. Late entry may not be guaranteed.<\/p>\n <\/div>\n <\/div>\n <\/div><\/div>

TICKETS AND BOOKINGS<\/h2>
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\n Do you offer press passes?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, upon request.<\/p>\n <\/div>\n <\/div>\n

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\n Change of date\/time<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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'-Possible only once<\/b>, within 48 hours, and subject to availability.-Email confirmation is required.<\/p>\n <\/div>\n <\/div>\n

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\n Cancellations and refunds<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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'-Cancellations are possible up to 48 hours<\/b> before the visit.Tickets purchased within the last 48 hours are non-refundable<\/b>. Requests must be sent via email, including the ticket code and purchase details.<\/p>\n <\/div>\n <\/div>\n

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\n I can't find my ticket, what should I do?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Check the confirmation email. If you encounter any issues, contact support.<\/p>\n <\/div>\n <\/div>\n

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\n Do I need to print the ticket?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, but it can be used by another person.<\/p>\n <\/div>\n <\/div>\n

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\n Is the ticket nominal?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, but it can be used by another person.<\/p>\n <\/div>\n <\/div>\n

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\n Can I purchase tickets at the entrance?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, but availability is not guaranteed: we recommend purchasing online.<\/p>\n <\/div>\n <\/div>\n

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\n Where can I purchase tickets?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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'-On the official website<\/b> of the Museum-At the palace ticket office<\/b><\/p>\n <\/div>\n <\/div>\n <\/div><\/div>

GENERAL INFORMATION<\/h2>
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\n Will it be possible to purchase food or drinks?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Not inside the museum. However, the area is full of bars and restaurants.<\/p>\n <\/div>\n <\/div>\n

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\n Is there Virtual Reality?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes, an immersive Virtual Reality experience<\/b> is included.<\/p>\n <\/div>\n <\/div>\n

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\n Is it possible to sit during the visit?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes.Although it is a walkthrough experience, the museum provides rest areas and seating<\/b> in some rooms.<\/p>\n <\/div>\n <\/div>\n

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\n Is there a dress code?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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'-Museum visit<\/b>: no dress code.-Evening events (concerts, theatre, performances):<\/b> elegant attire is recommended.<\/p>\n <\/div>\n <\/div>\n

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\n In which languages is the visit available?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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The audio guide via QR code is available in all major languages<\/b>. Guided tours are available in the most requested languages (IT\/EN\/FR\/DE\/ES), with additional languages available upon request for groups.<\/p>\n <\/div>\n <\/div>\n

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\n Do the tours include interaction with the performers?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes. During the guided tours with performers, there may be light interaction with the audience<\/b>, always respectful and measured. In addition, the museum hosts evening musical and theatrical events<\/b> that involve the audience more directly.<\/p>\n <\/div>\n <\/div>\n

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\n Are guided tours available?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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Yes. The museum offers guided tours with performers<\/b>, who accompany visitors through a narrated and staged experience. Private tours<\/b> are also available for groups or special requests.<\/p>\n <\/div>\n <\/div>\n

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\n How long does the visit last?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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The average duration is 90 minutes<\/b>.<\/p>\n <\/div>\n <\/div>\n

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\n Is the visit indoors or outdoors?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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The visit takes place entirely indoors<\/b>, in an air-conditioned historic building.<\/p>\n <\/div>\n <\/div>\n

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\n Where is the Casanova Museum located?<\/span>\n \n \n <\/path>\n <\/svg>\n <\/span>\n <\/div>\n\n
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The Casanova Museum is located in Campo San Maurizio<\/b>, in the heart of Venice, inside Palazzo Zaguri<\/b>,a 13th-century building.<\/p>\n <\/div>\n <\/div>\n <\/div><\/div><\/div>\n